PlayStation Network is down, knocking PS5 and PS4 gamers offline

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Users on Sony’s online gaming platforms are reporting they can connect to the service again after being unable to play some games for several hours.

Illustration by Alex Castro / The Verge

PlayStation 5 and PlayStation 4 console users are now able to play online games again following a massive outage on Sony’s gaming network that started on Monday night. The official PSN Service Status page briefly said that “all services are up and running” were up and running on Tuesday morning before slipping back into the red in the game streaming section as of 8:25AM ET.

The message currently reads, “You might have difficulty launching games, apps, or network features. We’re working to resolve the issue as soon as possible. Thank you for your patience.”

The overall outage lasted for around eight hours, and impacted effectively every PlayStation system across “Other, PS Vita, PS3, PS4, PS5, Web.” While the problem seems largely resolved, some gamers were still posting on social media about issues with communications and connectivity features.

During the outage, players couldn’t sign in, play multiplayer games, or play single-player games that needed to connect and sign-in online first. Offline games were seemingly unaffected. On my end, attempting to launch a game previously brought up “PS5 error Code WS-116522-7,” and the associated webpage from Sony tells me that “The system software is the update failed.”

Screenshot: PSN Service Status

Sony hasn’t announced the cause of the outage, and barely acknowledged it was even happening across its social accounts — with the only statements coming from a Japanese PlayStation support page on X — leaving users and game developers across other regions to notify each other about the servers being offline. The issue doesn’t seem like it was related to whatever bug was also messing with the home screen artwork for PS5 games, which has also since been fixed.

Update, October 1st: Noted many of the issues have been resolved.